Privacy Policy

The Privacy Policy exists to inform you about how we collect, use, store, and protect your personal information. This policy explains your data rights and our practices for handling user data. We strive to be transparent and clear in our approach.

Purpose of the Privacy Policy

This Privacy Policy aims to inform users about their data rights and how we handle personal information. By using our platform, you consent to the practices described in this policy.

Scope of Application

This Privacy Policy applies to all users of our platform, including those who create accounts, make deposits, or engage with our services. Use of our platform implies agreement to this policy.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We collect and process your personal data for the purposes outlined below.

Data We Collect

We collect various types of data, including:

• Personal Information: name, email, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your data for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your experience, remember preferences, and analyze usage. There are three types of cookies:

• Essential Cookies: required for site functionality and security
• Analytics Cookies: help us understand how you interact with the site
• Marketing Cookies: used to tailor promotions and advertising

You can manage or disable cookies through your browser settings. If you disable cookies, some features may not work as intended.

Legal Basis for Processing

We process your data based on the following grounds:

• Contractual necessity: we need your data to provide services
• Legal obligations: compliance with regulations and laws
• Legitimate interests: improving our site and personalizing your experience
• User consent: you agree to share your data when creating an account or participating in promotions

Data Sharing and Disclosure

We may share your data with:

• Payment processors for deposit/withdrawal processing
• Gaming providers for bonus eligibility and responsible gambling monitoring

We do not sell personal data. In some cases, we may be required to disclose your data where legally obliged (e.g., in response to a court order or government request).

Data Storage and Retention

We keep personal data for as long as necessary:

• Account information: while the account is active
• Financial records: for tax and accounting purposes (up to 7 years)
• Usage data: for analytics and improvement purposes (up to 1 year)

We use secure storage practices, including encryption and access controls.

Security Measures

To protect your data, we implement the following security measures:

• SSL encryption: protects data in transit and at rest
• Access controls: limit access to authorized personnel
• Authentication processes: verify user identities for sensitive actions
• Monitoring for unauthorized access

Your Rights

You have the following rights under data protection laws:

• Access, update, or delete your data
• Withdraw consent or object to processing

To exercise these rights, please contact our support team at support@ert.

International Data Transfers

We may transfer personal data outside the user's country or EEA:

• We take safeguards (e.g., Standard Contractual Clauses) to protect your data
• These transfers are necessary for providing services and improving our site

Third-Party Services

External links or services may have their own privacy policies. We are not responsible for external content.

Policy Updates

This Privacy Policy may be updated:

• We will notify users of changes through email or in-app notifications
• Continued use implies acceptance of changes to the policy

If you have any questions or concerns about our Privacy Policy, please contact us at support@ert.